Whatever the cost, check if there is a money back guarantee and what their refund policies are; whether there is a requirement to sign up for a minimum period; and if your package is scalable, meaning that upgrades will not be a problem or burden for you when the time comes.
Web Space
Space and traffic are often the basis for many Web Hosts rates, whether or not this has any basis in reality. If you have a basic site that is not several hundred pages in size, and is not going to be visited by thousands of people a day, these would not be a major worry. However, be aware of the Web Hosts' fees and penalties for exceeding basic allocations. Check out all packages offered by various hosts and figure out which provides you with maximum benefit.
Email Accounts
This is an often underrated feature of Web Hosting Packages, since emails are essentially the lifeblood of an online business. Be sure that your package contains enough emails and aliases for your business, preferably an unlimited number of both. This is one way hosts make their money, that is, by charging a few dollars for each additional account once you realize you need more than say 5 accounts.
Customer Support
One of the most frequent, and justified, complaints that many people have with their Web Host is lack of customer and technical support.
Many Web Hosts offer both email and phone support while others are available only via email. In most cases, email support is fine, but you should be wary if a potential Web Host has no telephone number available in case of an emergency, or in the event you need to speak with someone directly.
Response times to support questions vary widely from Host to Host. Some may take only a few minutes to get back to you while others take days or longer. It is important to find out what type of support any potential Web Host offers. Ask around. References are always a good way to judge a host's performance. And send a test email asking them unresolved questions you may still have.
If at all possible, only choose a host that provides prompt and knowledgeable customer service. A competent host should offer 24/7 toll-free technical support provided by experienced, professionally trained technicians.
Statistics and Tracking
Several hosts offer some type of statistics package. It is much easier to use the package they provide rather than trying to install one yourself - not to mention it's usually less expensive as well. Statistics show you the number of visitors that have accessed your site, showing where they came from (IP address), when, what pages they visited, duration of their stay at any page and so on. These are extremely important in analyzing the success of your marketing campaigns. It is highly recommended that you chose a host that offers a comprehensive statistics package.
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